How can we help?

1 - What payment methods do you accept?

We accept payments by credit card.

2 - Can I pay with a credit or debit card?

Yes, you can place your order with a credit card.

3 - Is there any additional cost for the delivery service?

There is no additional cost, shipping is completely free.

4 - What should I do if I'm not at home when the product is delivered?

Don't worry, the day the delivery will take place, you will receive a call or message from the distributor who will carry out the delivery. If you cannot receive it that day, another attempt will be made.

5 - Are all products covered by warranty?

Yes, all our products have a satisfaction guarantee due to factory defects.

6 - If I am not satisfied with my purchase, can I return it?

Yes, you must contact us by email usezatro@gmail.com to help you manage your warranty.

7 - How long does delivery usually take?

The average delivery time is 2 to 7 business days, depending on the city from which you place your order.

8 - Can I track my order in real time?

Yes, we will send a tracking code for your order to the email once your order has been shipped.

9 - What happens if my request arrives within the stipulated deadline?

You can write to us via email usezatro@gmail.com and we will help you manage your order.